Take a look through our frequently asked questions sorted into categories of delivery, smoothies, milkshakes, gelato swirl, blender and cups
When can I expect my delivery?
NON FROZEN (Ambient)
If you are only ordering ambient products we will deliver the next working day, if we have received payment before 12pm. Ambient only orders are sent via DPD and you will receive an email/text on the morning of your delivery with a 1 hour timeslot.
If you are ordering frozen products or a mixture of frozen and ambient products your delivery day depends on our delivery schedule.
What are the delivery costs?
If you are only ordering ambient products the cost of delivery is £5+VAT for your first box and £1.50+VAT for every box thereafter.
If you are ordering frozen products or a mix of frozen and ambient products we offer free delivery on 15 or more boxes.
For every box short of 15 there is a minimal £3 delivery charge.
Please note: We do offer a 6 box pricelist where free delivery is available on orders of 6 or more boxes. You can still order online but we will need to change your account. If this is of interest, please get in touch.
How will my order be delivered?
If you are only ordering ambient products your order will be delivered by courier DPD.
If you are ordering frozen products or a mix of frozen and ambient products, we will deliver these on our own fleet of refrigerated vehicles.
Occasionally if your order includes both frozen and ambient products we may split your delivery between our own vehicles and DPD.
Do you deliver nationwide?
If you are only ordering ambient products we deliver nationwide on a next day service with DPD
Please note: there is an additional charge for Highlands, Islands and Northern Ireland
We try our hardest to offer nationwide delivery for our frozen products however there are some areas of the country that we cannot reach on our refrigerated vehicles. In this case we will refer you to one of our Food Service Partners.
Our Food Service Partners distribute a limited range of our products on our behalf. To find out which partners service your area get in touch